SHIPMENTS to the Continental US
We currently offer FREE GROUND SHIPPING with no coupon code needed when shipping to the lower 48 states, on orders over $99 (after other promotions and discounts and before taxes and shipping). Free ground shipping offers are for orders shipped to one address in the contiguous 48 states only. This coupon code does not apply to any expedited shipping methods. The shipping method may be USPS, UPS, FEDEX, Sure-Post or Smart-Post at our discretion determined by shipping origin, destination, package size and weight. All shipping costs are based upon UPS real time rates using weight and/or dimensions of the item shipped. We do not require a signature upon delivery for our shipments. Some exceptions to this policy may include furniture, very heavy items or very large items. Shipping surcharges for these items will be calculated and communicated to the customer prior to processing an order. Only one promo code, coupon code, free shipping code or special promotion may be used with a single order.
Shipping times will vary with ground shipping and could take up to a week depending upon destinations. UPS DOES NOT USUALLY DELIVER ON SATURDAY OR SUNDAY. If you need to have quicker shipping and shorter times for delivery, please upgrade your shipping from free shipping to EXPEDITED shipping which is available on most items and is based upon UPS real time rates. Please note that the expedited shipping time guarantee does not apply when weather events or other events beyond anyone's control occur that prevent packages arriving on time. There will not be refunds for payments made for expedited shipping in this event.
HOLIDAY SHIPPING GUIDELINES:
Here are some typical DELIVERY DATE Examples, which do NOT apply to the holiday season: If the Day of your Order is Tuesday...
Shipment Date = Wednesday
Arrival Date for UPS Next Day Air = Thursday
Arrival Date for UPS 2nd Day Air = Friday
Arrival Date for UPS 3-Day Select = Monday
Arrival Date for Ground = within one week of Wednesday
Shipments to ALASKA, HAWAII and APO
We will gladly ship to Alaska and Hawaii provided the size and weight of the item purchased allows us to. Priority Mail rates are shown at checkout. We will also ship to APO's, FPO's and DPO's and all US Territories provided the item(s) that needs to be shipped can be shipped by the USPS via priority mail.
*COUPON CODES and DISCOUNTS
Wildlife Wonders occasionally offers SALES, DISCOUNTS, COUPONS and PROMOTIONS. These discount coupons, promo codes, sales prices and extended free shipping offers are valid only during the times and dates specifically stated in the promotion and cannot be applied to prior sales. One promo code, coupon code, or special promotion may be used with a single order. Often certain coupons and discounts do not apply to specific products, such as clearance items or specific vendors or suppliers such as Franz Porcelain, Manual Woodworkers and others and coupon codes cannot be applied to orders shipped internationally.
CANADIAN and INTERNATIONAL SHIPMENTS (for products shipped outside the USA)
We have partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Coupon codes cannot be accepted on your international shipment orders. Once you place your order, please direct all inquiries to International Checkout at:firstname.lastname@example.org
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from us. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
OTHER SHIPPING ISSUES...
Some furniture and larger items are shipped by freight carrier. The carrier will schedule a delivery time and provide curbside delivery. You are responsible for moving these items from curbside. You are also responsible for all freight charges and/or shipping charges and restocking fees if you refuse delivery of furniture items. Both of the freight/shipping charges and the restocking fee will be subtracted from any refund if you refuse delivery or cancel your order while your merchandise is in transit. We do not ship larger items to Canada, Hawaii or Alaska.
If, FOR ANY REASON, you are not completely satisfied with your purchase, you may return it, fully insured by whatever method you choose, TO OUR FACILITY in Seminole, Florida, within 30 days of receipt, for a store credit or a refund of the cost of the item purchased, MINUS any shipping and handling costs that we incurred shipping to you. All returns must be in exceptional, unused, unworn, unaltered condition with original box and packaging materials (including any informational product cards or pamphlets and boxes), and RECEIVED by us in our facility within the 30 days.
EXTENDED HOLIDAY RETURN DATES: We will extend the return date to January 15, 2018 for all items purchased from November 15, 2017 to December 15, 2017.
Gift certificates, special orders (items that are Made to Order), personalized items, bulk orders (3 or more of the same item) or layaway purchases are nonrefundable. These sales are final.
To process A RETURN YOU may go to your "Completed Orders Page" in your account on our website and complete the form or you may contact Customer Service via email or by phone at 727.398.5574 for a return authorization number. This RMA number is valid for 30 days from the date of shipment to you. After receipt of the RMA please:
- Return your item to our facility in Seminole, FL, in its original packaging materials just like they were received.
- Insure the return for its full value. We cannot accept returned items damaged in transit so you would have to recover from the shipping company if damage occurs. No refunds will be given for returned items broken in shipment.
- On accepted returns we will refund the value of the item only less any shipping costs that we incurred due to free shipping offers.
- Once an item has been shipped and prior to receipt, if you wish to cancel your order, this return policy must be followed. Refused delivery of items will also be subject to a 25% restocking fee.
- A 10% restocking fee may be charged for returns of $1000 or more.
- If purchasing in bulk (3 or more of the same item), please know that these items are not returnable and these sales are final.
- If this return policy is not followed, we may refuse the return or charge a minimum 25% restocking fee at our sole discretion.
Please allow at least one billing cycle for your credit to appear on your statement. We will process your credit as soon as possible after receipt of your return. Your reimbursement will be made as follows:
- Replacement or Exchange
- Wildlife Wonders Gift Card if the recipient was not the purchaser
- Refund Check if the order was paid for by cash or check
- Credit to the original credit/debit card used
For questions concerning returns call us or e-mail us at: email@example.com
DAMAGED SHIPMENTS or DEFECTIVE ITEMS...
If your product was damaged in shipment to you or if you believe that there is a defect with the item, please call us immediately at 727.398.5574. It is very important for you to keep the all original packaging. We will replace any damaged item or defective item at no cost to you and handle the processing of the return of the product, if we are notified within 3 days from the date the product was received.