Complete customer satisfaction is a foundation of our business. If, for any reason, you are not 100% satisfied with your purchase, you may return it TO OUR FACILITY in St. Petersburg, Florida, within 30 days of the date of shipment, for an exchange, store credit or refund of the cost of the item purchased. All returns must be in new, unaltered condition with original manufacturer's box and packaging materials, including informational product cards or pamphlets and RECEIVED by us at our facility within the 30 days. Items purchased during the Christmas season, beginning November 1st, will have an extended return date of January 15th of the following year.
Customers are responsible for all shipping charges on returned or exchanged merchandise. Shipping charges are nonrefundable once your order has been shipped. If your purchase qualified for a Free Shipping promo, the outbound shipping and handling charges paid by Wildlife Wonders will be deducted from your refund or store credit.
Items that are clearly marked as CLEARANCE items, gift certificates, special orders, which are items that are Made to Order, personalized items and bulk orders of 3 or more of the same item are non-returnable and non-refundable as these sales are final.
PLEASE REVIEW OUR COMPLETE SHIPPING AND RETURN POLICY HERE.